Terms and Conditions

Global Liberty Consultants (www.queuecision.com) is not affiliated with any federal or local governmental agency or offices.



1. Introduction

1.1 We are Global Liberty Consultants Ltd. Our company information is at the end of this document.

2. Definitions

2.1 2.1 Capitalised terms have the following meanings in these terms and conditions:

  • a) “Consumer” – an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
  • b) “Service” – our website, the services we offer by means of our website and any related software and services.
  • c) “User” – persons or organisations using our Service (whether or not registered with us).

3. What this is all about – introduction to our terms and conditions

3.1 3.1 These are our terms and conditions which apply to our Service. We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They’re available in English only.

4. Changes to the terms and conditions

4.1 4.1 We may change these terms and conditions by posting the new version on our website. Please check our website from time to time. The new version will apply if you make a new order following the effective date shown.

5. Forming a contract with us

5.1 Your order is an offer to enter a legal contract with us. You place your order by using the ordering process on our site. This involves transmitting the order to us by clicking on the “Pay Now” or equivalent button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.

5.2 We will send you a confirmation email after your order. This is our acceptance of your offer and the point at which a legally binding contract is formed. However, even if we have sent you a confirmation email, we are entitled to reject your order if we consider that it contains a significant number of errors.

6. IMPORTANT: Our Service

6.1 We are an intermediary, not an official government authority. The purpose of our service is to simplify for you what many people find to be a complicated and time-consuming official application process and to minimise the risk of rejection due to mistakes in completing the form.

6.2 Provided that you have supplied us with all of the necessary information, we will submit an application to the relevant authority on your behalf. We aim to do this within two working days provided that you have complied with all of your obligations.

6.3 It is your responsibility to ensure that all information which you supply to us is accurate and complete.

6.4 You agree to respond quickly to any reasonable request by us for further information.

6.5 We do not guarantee that the relevant authority will process your application within any particular timescale or that your application will be successful.

6.6 You are responsible for following up with us or the relevant authority if you do not receive an official communication from the relevant authority within any estimated time frame which we have notified to you or, if none, a reasonable time. We may in our discretion agree to chase the authority on your behalf in such case. If there are any additional steps needed as part of your application, e.g., attending an interview, these are your responsibility and not part of our service.

6.7 You agree to comply with (and for us to consent on your behalf to) all rules or regulations relating to your application including those here.

6.8 We promise to supply our service with reasonable care and skill.

7. Acceptable use of our Service

7.1 You agree that you will not in connection with the Service:

  • a) Breach any applicable law, regulation or code of conduct;
  • b) upload any Content which includes someone else’s personal information unless that person is 18 years or over and you have obtained that person’s explicit written consent or you are the parent/guardian of such person;
  • c) use the Service to provide a similar service to third parties or otherwise with a view to competing with us;
  • d) use the Service for junk mail, spam, pyramid or similar or fraudulent schemes;
  • e) do anything which may have the effect of disrupting the Service including worms, viruses, software bombs or mass mailings;
  • f) do anything which may negatively affect other Users’ enjoyment of the Service;
  • g) gain unauthorized access to any part of the Service or equipment used to provide the Service;
  • h) use any automated means to interact with our systems excluding public search engines; or
  • i) attempt, encourage or assist any of the above.

8. Your content

8.1 We reserve the right without notice or refund to remove or delete your content or to disclose to the police or other relevant authorities or to a complainant any content f it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

9. Guidance

9.1 If we ourselves provide any guidance or other general information on our Service, we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.

10. Other peoples’ services / advertising / websites

10.1 We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

11. Your account

11.1 Unless otherwise specifically stated on our Service, any account which we allow you to create on our Service is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

12. Payment

12.1 All payments must be made in advance via the means we specify. The prices shown on our website include any applicable VAT or taxes. We will pay the official fee to the relevant authority and retain the balance as our own fee. You can find a breakdown between our fee and the official fee her. Our fee will be shown on your credit / debit card statement as queuecision2086388071

13. Functioning of our Service

13.1 We do not guarantee that the Service will be uninterrupted or error-free.

13.2 We are entitled, without notice and without liability to suspend our website for repair, maintenance, improvement or other technical reason.

14. Ending this contract

14.1 We are entitled at any time (with or without notice) to end this contract or suspend part or all of our Service or impose restrictions on our Service if:

  • a) we have reason to believe that you have breached our terms and conditions;
  • b) any fees due to us are unpaid / unjustifiably charged back; or
  • c) we are required to do so by law or appropriate authority.

15. Liability

15.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

15.2 Very important: We shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  • a) there is no breach of a legal duty owed to you by us or by any of our employees or agents;
  • b) such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  • c) such loss or damage is caused by you, for example by not complying with this agreement; or
  • d) such loss or damage relates to a business of yours.

15.3 Very important: You will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Service (subject of course to our obligation to mitigate any losses).

16. Intellectual property rights

16.1 The intellectual property rights in all material used on or in connection with our Service are owned by us or by our partners. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, selling or adapting it or taking extracts from it without our specific prior written consent.

16.2 Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any content on our Service without our specific prior written consent.

17. Privacy

17.1 You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

18. Events outside our control

18.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

19. Transfer

19.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

20. English law

20.1 This contract is under UK law and any disputes will be decided only by the courts of England and Wales. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.

21. General

21.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.

22. Complaints

22.1 If you have any complaints, please contact us via the contact details shown below.

23. Company information

23.1 Company name: Global Liberty Consultants Ltd

23.2 Trading name: QueueCision

23.3 Country of incorporation: England and Wales.

23.4 Registered number: 11802148

23.5 Registered office: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

23.6 Trading address: Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX

23.7 Email address: [email protected]

23.8 Other contact information: See contact us page.